Company Name : HCL Technologies Limited
Skills Required : (UG - Any Graduate - Any Specialization) OR (PG - Any PG Course)
Experience Required : 1 - 3 Year(s)
Job Location : Gurgoan
Walkin Date : 11 August 2012
Walkin Time : 10:00 a.m - 03:00 p.m
Job Description :
Job Description:-
Technical Support to HCL's business clients. He / She will be responsible to provide 100 % voice suppor t to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Responsibilities :-
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Walkin Venue :
HCL COMNET LTD
PLOT NO.244, Udyog Vihar, Phase 1
Near SP Infocity, Gurgaon
Contact Person: Namrata/Amit
Posted Date : 07/08/2012
Skills Required : (UG - Any Graduate - Any Specialization) OR (PG - Any PG Course)
Experience Required : 1 - 3 Year(s)
Job Location : Gurgoan
Walkin Date : 11 August 2012
Walkin Time : 10:00 a.m - 03:00 p.m
Job Description :
Job Description:-
Technical Support to HCL's business clients. He / She will be responsible to provide 100 % voice suppor t to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Responsibilities :-
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Walkin Venue :
HCL COMNET LTD
PLOT NO.244, Udyog Vihar, Phase 1
Near SP Infocity, Gurgaon
Contact Person: Namrata/Amit
Posted Date : 07/08/2012
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